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Top : Difficult People : Page 5: Difficult people make difficult customers. Learn about what makes difficult people tick, and methods to deal with them.

Articles:

Dealing With A Difficult Colleague - by Robert Bacal
Most people use the term personality conflict to describe this situation. I don't like that term because it implies that the problem is largely unfixable since it is unlikely that either you or the other person is going to change their personalities. To get anything constructive out of this you are going to have to get down to specific behaviours, not personalities. (Added: 17-Oct-2000 Hits: 723 )

14 Workplace Personalities and How to Handle Them - by Gary Topchik
Every office is different, but unfortunately many of the difficult workers in them are the same. Use this list of common workplace personalities and the corresponding links to learn what makes each one tick, how you should respond to them and what strategies will make your office a happier place (Added: 9-Apr-2002 Hits: 551 )

Winning Over a Difficult Customer - by John Wiley
Some service providers feel uncomfortable apologizing to the customer because they see it as an admission of guilt. Saying "I'm sorry" to a customer does not imply that you or your company did anything wrong; it simply conveys that you are genuinely sorry that the customer has had a bad experience. By using a genuinely warm and caring tone, you enhance the meaning and effectiveness of empathic phrases.....from 'Customer Service For Dummies', 2nd Edition (Added: 7-Mar-2006 Hits: 168 )

Difficult Customer Questionnaire - by Psychological Associates
Here's a quick free online questionnaire assessment to help you identify your difficult customers (Added: 1-Dec-2004 Hits: 737 )

Why are some customers so darned difficult and rude? - by Robert Bacal
It's an age old question. Why are some customers so difficult and obnoxious. Here are some answers. (Added: 17-Oct-2006 Hits: 268 )

Trying Times - Difficult Customer Types - by Barry Farber
Every once in a while, you'll meet difficult customers. Question is, are you prepared to take them on? A short article outlining several different kinds of difficult customers. (Added: 5-Jun-2005 Hits: 410 )

Categories:

Suggested Books (2)
There are some excellent books you can use to increase your ability to deal with difficult people. Here are our recommendations.

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Related Categories:

Anger Management
Communication : Listening
Conflict

Pages Updated On: 20-Oct-2008 - 22:35:26





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