The Customer Service Zone & Help Center
Main Menu Customer Service
Main Page
Main Page
Books by Bacal
• Defusing Hostile Customers Workbook
• Perfect Phrases For Customer Service
•Free customer service tips and techniques and customer service scripts
• Defusing Hostile Customers Workbook
• Perfect Phrases For Customer Service
•Free customer service tips and techniques and customer service scripts
Customer Service Knowledgebase Q & A
new
Customer Service Discussion List
Customer Service Library Online
• Most Recently Added Customer Service Resources
• Most Popular/Viewed Customer Service Resources
Customer Service Discussion List
Customer Service Library Online
• Most Recently Added Customer Service Resources
• Most Popular/Viewed Customer Service Resources
|
Top : E - Customer Service - Customer Service Via The Internet: More and more customer contact occurs through the Internet, via websites and email. Learn more about how companies are delivering top quality service through the Internet.
Articles:At Your Service, Virtually - by Terry GolesworthyWhy should companies care how customers react to their Web sites? To keep them coming back, of course. Without a live person waiting on them, customers have only the data on the screen to make a judgment about a company. What does yours say about you? As part of its twice-yearly reports on 14 industries, the Customer Respect Group reviews the Web sites of 63 computer-products and -services companies, including all Fortune 1000 companies and other prominent organizations in the industry. Read more about their findings. (Added: 30-May-2005 Hits: 172 ) Handling Returns Online - by Juanita Ellis This article offers some practical advice on how to handle product returns online. After all, product return policies and procedures determine how your customer perceives your customer service. (Added: 25-Nov-2004 Hits: 124 ) Nordstrom.com & Customer Service - by Ron Lieber Alissa Kozuh of Nordstrom.com tries to understand what customers are looking for by analyzing the words they type into the site's search engine -- all 45,000 of them. (Added: 8-Mar-2005 Hits: 170 ) Should Your Site Require Registration? - by Corey Rudl How do you feel when you find what looks like the ideal site for your needs, but you are asked to register before going further? This article is a discussion about the pros and cons of site registration and how customer service can be impacted. Good tips for customer registration are also provided. (Added: 25-Nov-2004 Hits: 128 ) Customer Service : Study: Technology Firms Fare Poorly in Online Customer Service - by Gene J. Koprowski Web sites encourage customers to communicate and ask questions, but this should not be done if questions cannot be handled," said Terry Golesworthy, president of the Customer Respect Group. "Some previously stellar performers showed definite signs of volume overload in this report." (Added: 23-Jan-2006 Hits: 197 ) E-Commerce Customer Service - by Mary Hillbrand The focus of this article is to caution e-business owners that poor customer service from one e-business site can spell failure for other e-businesses regardless of the product being sold. Find out more about this spreading concern and how to set your internet business apart from others. (Added: 25-Nov-2004 Hits: 356 ) Pages Updated On:
28-Jan-2008
-
18:26:07
|