Bacal & Associates - Meeting your customer service needs for almost two decades
Top : E - Customer Service - Customer Service Via The Internet: More and more customer contact occurs through the Internet, via websites and email. Learn more about how companies are delivering top quality service through the Internet.
Articles:
Should Your Site Require Registration?- by Corey Rudl
How do you feel when you find what looks like the ideal site for your needs, but you are asked to register before going further? This article is a discussion about the pros and cons of site registration and how customer service can be impacted. Good tips for customer registration are also provided.
(Added:
25-Nov-2004
Hits:
497
)
MoreBusiness -- Technology Carts Before Customer Horses- by n/a
Don't make technology your first consideration when you are starting up your e-business is the advice offered in this article. Instead you are well-advised to concern yourself with how your prospective customers will be treated once they are at your site. Set up your e-business from the customer's point of view. Doing this will ensure that customer service is provided in all aspects.
(Added:
26-Nov-2004
Hits:
391
)
Customer Service : Improving Customer Experience: Usability Testing Is Not Enough- by Bonny Brown
With the right data in hand, both marketers and designers can do their jobs better and work together more effectively to design products and services their customers value and ensure satisfaction with the customer experience. Integrated customer experience research methods are a critical tool every business needs to win high-value customers and keep them coming back.
(Added:
23-Jan-2006
Hits:
408
)
Handling Returns Online- by Juanita Ellis
This article offers some practical advice on how to handle product returns online. After all, product return policies and procedures determine how your customer perceives your customer service.
(Added:
25-Nov-2004
Hits:
478
)
Heuristic Evaluation for a Usable Web Site- by n/a
How usable is your web site? If your web site is a user interface for your e-business, then you understand that how well your customers can navigate your site is a huge component of customer service. Within this article you will find ten rules of thumb than you will want to follow for your e-business web site.
(Added:
26-Nov-2004
Hits:
460
)
Is your Online Business Customer-Friendly?- by Philippa Gamse
Designing and operating your Web site with customer service as a priority. Read some tips from the owner of a very profitable site. You'll want to ensure that these tips are incorporated into your online business.
(Added:
26-Nov-2004
Hits:
309
)
