The Customer Service Zone & Help Center
Main Menu Customer Service
Main Page
New For 2008

Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

You may also want to visit: The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : E - Customer Service - Customer Service Via The Internet: More and more customer contact occurs through the Internet, via websites and email. Learn more about how companies are delivering top quality service through the Internet.

Articles:

Simplifying Your Online Customer Service - by Corey Rudl
This article makes a good case for using your e-mail to become more efficient at supplying customer service. See the many ways e-mail can simply your online customer service. There are plenty of reasons listed within this article. Well worth your reading time. (Added: 25-Nov-2004 Hits: 414 )

Customer Satisfaction in E-commerce - by Daryl Clark
If you have an e-commerce site, you need to know if your customers are satisfied. Unlike a brick and mortar business, it is very hard to monitor customer satisfaction on the web. If your business is Internet only or if it is a brick and mortar business, customer satisfaction has to be a priority or else your business will fail! If you don't physically see the customer, how can you tell if they are satisfied? (Added: 6-Apr-2006 Hits: 146 )

10 Easy Steps to a Horrible Ecommerce Site - by Jason Chance
While these "tips" were written in good humor, the above pointers cover serious advice that is not so much related to the technical nature of an ecommerce site as it is to product and company presentation. Each of these tips speaks to customer service issues. (Added: 6-Apr-2006 Hits: 229 )

MoreBusiness -- Technology Carts Before Customer Horses - by n/a
Don't make technology your first consideration when you are starting up your e-business is the advice offered in this article. Instead you are well-advised to concern yourself with how your prospective customers will be treated once they are at your site. Set up your e-business from the customer's point of view. Doing this will ensure that customer service is provided in all aspects. (Added: 26-Nov-2004 Hits: 206 )

Handling Returns Online - by Juanita Ellis
This article offers some practical advice on how to handle product returns online. After all, product return policies and procedures determine how your customer perceives your customer service. (Added: 25-Nov-2004 Hits: 297 )

Heuristic Evaluation for a Usable Web Site - by n/a
How usable is your web site? If your web site is a user interface for your e-business, then you understand that how well your customers can navigate your site is a huge component of customer service. Within this article you will find ten rules of thumb than you will want to follow for your e-business web site. (Added: 26-Nov-2004 Hits: 276 )

Next 6

Pages Updated On: 23-Jan-2009 - 14:16:02





Unless otherwise indicated all material on this site is copyright 2004-2007. Reproduction in any form, printed or electronic is expressely forbidden.

Contact Information

| Bacal & Associates | 722 St. Isidore Rd | Casselman, Ontario, Canada, K0A 1M0 |
| Phone: (613) 764-0241 | Email: ceo@work911.com |
Site built by hypertext.ca
Our Privacy Policy