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Top : E - Customer Service - Customer Service Via The Internet: More and more customer contact occurs through the Internet, via websites and email. Learn more about how companies are delivering top quality service through the Internet.

Articles:

Is your Online Business Customer-Friendly? - by Philippa Gamse
Designing and operating your Web site with customer service as a priority. Read some tips from the owner of a very profitable site. You'll want to ensure that these tips are incorporated into your online business. (Added: 26-Nov-2004 Hits: 175 )

Improving E-Customer Service - by myra golden
In order to improve your e-business customer service you'll want to consider implementing the strategies listed in the article. Using auto responders can improve your customer service. Learn other great tips. (Added: 7-Dec-2004 Hits: 348 )

10 Easy Steps to a Horrible Ecommerce Site - by Jason Chance
While these "tips" were written in good humor, the above pointers cover serious advice that is not so much related to the technical nature of an ecommerce site as it is to product and company presentation. Each of these tips speaks to customer service issues. (Added: 6-Apr-2006 Hits: 123 )

Caring For e-Customers - by Dennis Bloomquist
As more dot-com companies open for business and mature organizations delve into version 2.0 of their Web strategies, the customer experience continues to shift. Attracting, satisfying and retaining customers in the ever-changing e-commerce arena requires a flexible but lightning-quick customer care center. (Added: 14-Nov-2004 Hits: 383 )

E-Commerce Customer Service - by Mary Hillbrand
The focus of this article is to caution e-business owners that poor customer service from one e-business site can spell failure for other e-businesses regardless of the product being sold. Find out more about this spreading concern and how to set your internet business apart from others. (Added: 25-Nov-2004 Hits: 730 )

Should Your Site Require Registration? - by Corey Rudl
How do you feel when you find what looks like the ideal site for your needs, but you are asked to register before going further? This article is a discussion about the pros and cons of site registration and how customer service can be impacted. Good tips for customer registration are also provided. (Added: 25-Nov-2004 Hits: 315 )

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Pages Updated On: 20-Oct-2008 - 22:35:26





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