Bacal & Associates - Meeting your customer service needs for almost two decades
Top : E - Customer Service - Customer Service Via The Internet: More and more customer contact occurs through the Internet, via websites and email. Learn more about how companies are delivering top quality service through the Internet.
Articles:
Customer Service : Study: Technology Firms Fare Poorly in Online Customer Service- by Gene J. Koprowski
Web sites encourage customers to communicate and ask questions, but this should not be done if questions cannot be handled," said Terry Golesworthy, president of the Customer Respect Group. "Some previously stellar performers showed definite signs of volume overload in this report."
(Added:
23-Jan-2006
Hits:
532
)
Should Your Site Require Registration?- by Corey Rudl
How do you feel when you find what looks like the ideal site for your needs, but you are asked to register before going further? This article is a discussion about the pros and cons of site registration and how customer service can be impacted. Good tips for customer registration are also provided.
(Added:
25-Nov-2004
Hits:
507
)
Improving E-Customer Service- by myra golden
In order to improve your e-business customer service you'll want to consider implementing the strategies listed in the article. Using auto responders can improve your customer service. Learn other great tips.
(Added:
7-Dec-2004
Hits:
656
)
Handling Returns Online- by Juanita Ellis
This article offers some practical advice on how to handle product returns online. After all, product return policies and procedures determine how your customer perceives your customer service.
(Added:
25-Nov-2004
Hits:
492
)
MoreBusiness -- Technology Carts Before Customer Horses- by n/a
Don't make technology your first consideration when you are starting up your e-business is the advice offered in this article. Instead you are well-advised to concern yourself with how your prospective customers will be treated once they are at your site. Set up your e-business from the customer's point of view. Doing this will ensure that customer service is provided in all aspects.
(Added:
26-Nov-2004
Hits:
411
)
