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Top : E - Customer Service - Customer Service Via The Internet : Page 2: More and more customer contact occurs through the Internet, via websites and email. Learn more about how companies are delivering top quality service through the Internet.
Articles:What Ever Happened to Customer Service? - by Chuck LawsonThis article has some good advice about providing memorable customer service within the e-business arena. You'll want to review the author's three basic (but huge!) points to remember about e-business client service. (Added: 25-Nov-2004 Hits: 346 ) Heuristic Evaluation for a Usable Web Site - by n/a How usable is your web site? If your web site is a user interface for your e-business, then you understand that how well your customers can navigate your site is a huge component of customer service. Within this article you will find ten rules of thumb than you will want to follow for your e-business web site. (Added: 26-Nov-2004 Hits: 169 ) Happy Returns - by Melissa Campanelli One true measure of customer service is how many of your customers have returned to do business at your internet site. Learn how much more it costs to find new customers, rather than spending effort retaining your current customers. (Added: 25-Nov-2004 Hits: 305 ) Five Tips For Improving Customer Service - by Dahna Chandler Although this article was written way back in 1999, the five tips for improving customer service are still relevant. The one piece of advice that every business should follow is do not make it difficult or inconvenient for your customer to contact you. (Added: 25-Nov-2004 Hits: 454 ) Understand Online Customer Service - by Lisa Picozzi Online customer support is part art, part science. Here are some tips for making your online customer service a true selling advantage for your small business. (Added: 3-Feb-2005 Hits: 284 ) Train Your Web Site Like an Athlete - by Emily Morris Understanding consumers' behaviors and attitudes while using your site and the sites of your competitors will enable you to understand not only what consumers are doing online, but also why they are doing it. In this way you can determine exactly what content and functionality to provide in order to serve their needs. (Added: 23-Jan-2006 Hits: 149 ) Pages Updated On:
28-Jan-2008
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