Bacal & Associates - Meeting your customer service needs for almost two decades
Top : E - Customer Service - Customer Service Via The Internet : Page 2: More and more customer contact occurs through the Internet, via websites and email. Learn more about how companies are delivering top quality service through the Internet.
Articles:
Yahoo Kisses It All Good-bye- by John Ellis
The secret of Yahoo's original success was that it committed itself to standing shoulder to shoulder with its customers. So what made the company turn its back on them?
(Added:
20-Mar-2005
Hits:
328
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Seal the Deal- by Melissa Campanelli
Do e-shoppers peruse the 'aisles' of your web site and add items to their e-cart only to cancel the transaction before leaving your site? Read this article and see how easy it is to prevent this from happening to you.
(Added:
25-Nov-2004
Hits:
328
)
MoreBusiness -- Technology Carts Before Customer Horses- by n/a
Don't make technology your first consideration when you are starting up your e-business is the advice offered in this article. Instead you are well-advised to concern yourself with how your prospective customers will be treated once they are at your site. Set up your e-business from the customer's point of view. Doing this will ensure that customer service is provided in all aspects.
(Added:
26-Nov-2004
Hits:
408
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Understand Online Customer Service- by Jennifer LeClaire, Lisa Picozzi
Before developing your online customer service plan, it helps to understand the differences between online and offline customer support, the advantages and disadvantages of an online customer service program, the importance of keeping up with customer expectations, and the elements that every online customer service plan should include.
(Added:
3-Feb-2005
Hits:
456
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Caring For e-Customers- by Dennis Bloomquist
As more dot-com companies open for business and mature organizations delve into version 2.0 of their Web strategies, the customer experience continues to shift. Attracting, satisfying and retaining customers in the ever-changing e-commerce arena requires a flexible but lightning-quick customer care center.
(Added:
14-Nov-2004
Hits:
720
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Improving E-Customer Service- by myra golden
In order to improve your e-business customer service you'll want to consider implementing the strategies listed in the article. Using auto responders can improve your customer service. Learn other great tips.
(Added:
7-Dec-2004
Hits:
653
)
