The Customer Service Zone & Help Center
Main Menu Customer Service
Main Page
Main Page
Books by Bacal
• Defusing Hostile Customers Workbook
• Perfect Phrases For Customer Service
•Free customer service tips and techniques and customer service scripts
• Defusing Hostile Customers Workbook
• Perfect Phrases For Customer Service
•Free customer service tips and techniques and customer service scripts
Customer Service Knowledgebase Q & A
new
Customer Service Discussion List
Customer Service Library Online
• Most Recently Added Customer Service Resources
• Most Popular/Viewed Customer Service Resources
Customer Service Discussion List
Customer Service Library Online
• Most Recently Added Customer Service Resources
• Most Popular/Viewed Customer Service Resources
|
Top : E - Customer Service - Customer Service Via The Internet : Page 3: More and more customer contact occurs through the Internet, via websites and email. Learn more about how companies are delivering top quality service through the Internet.
Articles:Quality Or Bust - by Larry EnglishA large number of failures to successfully implement e-commerce strategies are down to a lack of consideration of quality issues. Larry English discusses some of the problems and their solutions. (Added: 25-Nov-2004 Hits: 222 ) Train Your Web Site Like an Athlete - by Emily Morris Understanding consumers' behaviors and attitudes while using your site and the sites of your competitors will enable you to understand not only what consumers are doing online, but also why they are doing it. In this way you can determine exactly what content and functionality to provide in order to serve their needs. (Added: 23-Jan-2006 Hits: 252 ) Customer Service : Study: Poor Web Design Alienates Customers - by Jennifer LeClaire "Unless the first impression is favorable, visitors will be out of your site before they even know that you might be offering more than your competitors," said Dr. Gitte Lindgaard of Carleton University. (Added: 23-Jan-2006 Hits: 239 ) Nordstrom.com & Customer Service - by Ron Lieber Alissa Kozuh of Nordstrom.com tries to understand what customers are looking for by analyzing the words they type into the site's search engine -- all 45,000 of them. (Added: 8-Mar-2005 Hits: 444 ) Understand Online Customer Service - by Lisa Picozzi Online customer support is part art, part science. Here are some tips for making your online customer service a true selling advantage for your small business. (Added: 3-Feb-2005 Hits: 398 ) Self-Service: Help Yourself - by Laura Rich Moving customers to self-service Web sites can save a bundle, but only if it's done right. A series of brief case studies shows how different self-service user groups—employees, suppliers, contract salespeople and retail customers—reaped some staggering savings at four companies. Could one of these approaches work for you? (Added: 9-Dec-2004 Hits: 208 ) Pages Updated On:
20-Oct-2008
-
22:35:26
|