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Top : Lessons From Poor Customer Service Examples: We can learn a lot about improving customer service by looking at what NOT to do, and examples of customer service that has gone awry. Here you'll find examples and analyses of poor customer service situations.
Articles:Customer Service: The Good, the Bad and the Ugly - by Keith ReganExamples of really bad customer service over the internet and in e-businesses. (Added: 18-Jul-2005 Hits: 1299 ) Major league aggravation - by Kiing Kaufman I was happy to pay $9.95 to listen to baseball on the Web. But what I got for my money was a lesson in how little regard the game has for its fans. Problems getting customer support from MBL.com. (Added: 22-Jun-2005 Hits: 379 ) How to Lose a Decades-Old Customer - by KATIE MULDOON Time Magazine goes out of its way to alienate a longtime reader with slipshot subscription service. The author outlines the problem and explains what should have happened to help the customer (Added: 2-Jun-2005 Hits: 669 ) Arrogant, or Desperate? - by Bill Mann Netflix may perhaps be worried about its high level of customer churn, but smacking leaving customers on the rear end on their way out the door is no way to fix this (Added: 12-Jun-2005 Hits: 530 ) 10 Ways to Lose Online Customers - ETHICS - by LARRY PONEMON Based on a recent survey, here are the Top 10 Ways to Lose a Customer. Think of it as Letterman's Top 10 List for online advertisers (Added: 12-Jul-2005 Hits: 436 ) 7 things never to tell your customers - by Jeff Wuorio Recently, I stopped at a local hardware store for a new bolt for a wheelbarrow. The only metal pin they had was too long and a clerk gladly volunteered to cut it down to size. As he was sawing away, one of the owners waddled past, scowled and snapped: "Doesn't he have a hacksaw at home?" Granted, we've all been treated to these sorts of remarks, comments and faux pas at businesses of all types and sizes, but that doesn't mean we should. Here, based on my own stumbles down the rocky road of verbal miscues, is just a sampling of things that a client or customer should never, ever hear at your business pop (Added: 22-Jan-2006 Hits: 1683 ) Related Categories:
Best Practices In Customer Service Pages Updated On:
28-Jan-2008
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18:26:07
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