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•Free customer service tips and techniques and customer service scripts
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• Most Recently Added Customer Service Resources
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Top : Lessons From Poor Customer Service Examples: We can learn a lot about improving customer service by looking at what NOT to do, and examples of customer service that has gone awry. Here you'll find examples and analyses of poor customer service situations.
Articles:A single tiny cog fails and customer service stops telling time - by Tony RizzoAuthor focuses on the attention paid to the customer-service component of the value chain. We talk a lot about successful customer service, but as a foil to those discussions, here's an analysis of a recently encountered failure of the customer service process. (Added: 2-Jun-2005 Hits: 660 ) Arrogant, or Desperate? - by Bill Mann Netflix may perhaps be worried about its high level of customer churn, but smacking leaving customers on the rear end on their way out the door is no way to fix this (Added: 12-Jun-2005 Hits: 950 ) 7 things never to tell your customers - by Jeff Wuorio Recently, I stopped at a local hardware store for a new bolt for a wheelbarrow. The only metal pin they had was too long and a clerk gladly volunteered to cut it down to size. As he was sawing away, one of the owners waddled past, scowled and snapped: "Doesn't he have a hacksaw at home?" Granted, we've all been treated to these sorts of remarks, comments and faux pas at businesses of all types and sizes, but that doesn't mean we should. Here, based on my own stumbles down the rocky road of verbal miscues, is just a sampling of things that a client or customer should never, ever hear at your business pop (Added: 22-Jan-2006 Hits: 3094 ) How to Lose a Decades-Old Customer - by KATIE MULDOON Time Magazine goes out of its way to alienate a longtime reader with slipshot subscription service. The author outlines the problem and explains what should have happened to help the customer (Added: 2-Jun-2005 Hits: 1066 ) The Worst Company in America? - by Paul Elliott If you invest in a company that sells junk, or worse, disrespects or ignores its customers, you are headed for heartache. Take American Airlines, for instance (Added: 27-Jun-2005 Hits: 994 ) 10 Ways to Lose Online Customers - ETHICS - by LARRY PONEMON Based on a recent survey, here are the Top 10 Ways to Lose a Customer. Think of it as Letterman's Top 10 List for online advertisers (Added: 12-Jul-2005 Hits: 955 ) Related Categories:
Best Practices In Customer Service Pages Updated On:
20-Oct-2008
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22:35:26
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