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Top : Lessons From Poor Customer Service Examples : Page 2: We can learn a lot about improving customer service by looking at what NOT to do, and examples of customer service that has gone awry. Here you'll find examples and analyses of poor customer service situations.

Articles:

British Gas: a case study in customer mismanagement - 21 Feb 2007 - by Stuart Lauchlan
British Gas is currently fighting back at its poor public perception after losing a million customers to rival suppliers last year alone. But whether price cuts and a flashy advertising campaign will be enough to alter a corporate culture that seems inherently antipathetic towards its customers remains to be seen. (Added: 26-Jul-2007 Hits: 137 )

Press 1 for manic, 2 for depression - Phone and Voice Mail Hell - by Nelson King
Learn about the abuse and misuse of automated phone and voice mail systems here. (Added: 12-Jun-2005 Hits: 759 )

Customers told to F--- off and get a life - by na
Hard to believe. Or is it? It does happen. Obscenities in customer service. (Added: 11-Jul-2007 Hits: 158 )

The Customer Service Hall of Shame - by MSN
Results of an MSN survey asking people to submit their suggestions for companies that should be considered as the worst in terms of customer service. (Added: 11-Jul-2007 Hits: 726 )

The System Is Down - What kind of excuse is that? - ON THE MIND - Magazine - Darwin Online for Informed Executives - by CHUCK MARTIN
What kind of excuse is that? Telling customers that the system is down does not instill confidence in customers, who might question doing business with a company that stops functioning because of a computer failure (Added: 5-Jun-2005 Hits: 384 )

A single tiny cog fails and customer service stops telling time - by Tony Rizzo
Author focuses on the attention paid to the customer-service component of the value chain. We talk a lot about successful customer service, but as a foil to those discussions, here's an analysis of a recently encountered failure of the customer service process. (Added: 2-Jun-2005 Hits: 562 )

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Related Categories:

Best Practices In Customer Service
Communicating With Customers
Complaint Handling
Conflict
Creating A Customer Service Culture

Pages Updated On: 28-Jan-2008 - 18:26:07





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