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New For 2007 - The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Lessons From Poor Customer Service Examples : Page 3: We can learn a lot about improving customer service by looking at what NOT to do, and examples of customer service that has gone awry. Here you'll find examples and analyses of poor customer service situations.

Articles:

A single tiny cog fails and customer service stops telling time - by Tony Rizzo
Author focuses on the attention paid to the customer-service component of the value chain. We talk a lot about successful customer service, but as a foil to those discussions, here's an analysis of a recently encountered failure of the customer service process. (Added: 2-Jun-2005 Hits: 640 )

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Related Categories:

Best Practices In Customer Service
Communicating With Customers
Complaint Handling
Conflict
Creating A Customer Service Culture

Pages Updated On: 26-Aug-2008 - 15:06:18





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