Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Mystery Shoppers: A number of businesses hire "mystery shoppers" to evaluate the quality and levels of customer service in their stores and outlets. Learn more about mystery shoppers, their use and how they can best be used.
Articles:
Mystery Shopper Gets Paid to Snoop- by Heidi Prescott
If the concept of a mystery shopper is new to you, read this article to learn more about this method of ensuring customer service. This article goes into detail about what exactly being a mystery shopper is like. There are some drawbacks to the job as you will see.
(Added:
2-Feb-2006
Hits:
462
)
Mystery Shopping- Is It Real?- by Jenny Fulbright
See if you have what it takes to make a career out being a mystery shopper. In this article you will find out how you can qualify to become a mystery shopper. Also included are some details regarding salaries of a mystery shopper.
(Added:
2-Feb-2006
Hits:
1236
)
The Business Of Mystery Shopping- by Melanie Jordan
I recently had the pleasure of interviewing author and veteran mystery shopping business owner, Shari Joseph who graciously shared her experiences in running her own mystery shopping business, and how you can start one too!
(Added:
2-Feb-2006
Hits:
435
)
Mystery Shopper's Advice- by n a
This is a series of questions and answers regarding mystery shoppers. Answers regarding pay, type of companies hring mystery shoppers and experience required to be a mystery shopper are provided. All questions are good questions with detailed answers.
(Added:
2-Feb-2006
Hits:
620
)
Taking The Mystery Out of Patient Satisfaction - Mystery Shoppers- by na
Do patients feel welcome in your office? Is staff training having an impact? Mystery shopper programs are a good way to find out. AE explores three models for making mystery shopping work for you.
In the context of a medical practice, mystery shoppers are really mystery patients anonymous evaluators who provide insights into how well everyone in the practice, from receptionist to physician, is serving patients.
(Added:
24-Jun-2005
Hits:
613
)
Should I Have My Company Mystery Shopped?- by Anne M. Obarski
The author suggests you have a plan in place before you have your company mystery shopped. Some good advice and questions that you should answer are included within. This article does help you decide if your company needs to do some mystery shopping.
(Added:
16-May-2006
Hits:
627
)
