The Customer Service Zone & Help Center



Top : Mystery Shoppers : Page 2: A number of businesses hire "mystery shoppers" to evaluate the quality and levels of customer service in their stores and outlets. Learn more about mystery shoppers, their use and how they can best be used.

Articles:

Mystery Shopper Gets Paid to Snoop - by Heidi Prescott
If the concept of a mystery shopper is new to you, read this article to learn more about this method of ensuring customer service. This article goes into detail about what exactly being a mystery shopper is like. There are some drawbacks to the job as you will see. (Added: 2-Feb-2006 Hits: 218 )


Mystery Shopper's Advice - by n a
This is a series of questions and answers regarding mystery shoppers. Answers regarding pay, type of companies hring mystery shoppers and experience required to be a mystery shopper are provided. All questions are good questions with detailed answers. (Added: 2-Feb-2006 Hits: 299 )


The new truth about mystery shoppers - by Jacquie Collins and Helen Turner
Mystery shoppers have got themselves a bad reputation in the eyes of many marketing executives, it seems. But there's a new breed, with a new ethics-driven approach. Synovate explains how it works... (Added: 24-Jun-2005 Hits: 238 )


The Business Of Mystery Shopping - by Melanie Jordan
I recently had the pleasure of interviewing author and veteran mystery shopping business owner, Shari Joseph who graciously shared her experiences in running her own mystery shopping business, and how you can start one too! (Added: 2-Feb-2006 Hits: 202 )


Related Categories:

Complaint Handling
Creating A Customer Service Culture
Customer Service
Customer Service - Retail Sector
Recovering When Things Go Wrong

Pages Updated On: 28-Jan-2008 - 18:26:07





Unless otherwise indicated all material on this site is copyright 2004-2007. Reproduction in any form, printed or electronic is expressely forbidden.

Contact Information


| Bacal & Associates | 722 St. Isidore Rd | Casselman, Ontario, Canada, K0A 1M0 |
| Phone: (613) 764-0241 | Email: ceo@work911.com |
Site built by hypertext.ca
Our Privacy Policy