The Customer Service Zone & Help Center
Main Menu Customer Service
Main Page
New For 2008

Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

You may also want to visit: The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Negotiating And Negotiation: Learn new negotiating skills and models you can use at work and at home.

Articles:

Nation's Business: Eight Steps To Success In Negotiating.(importance of business negotiating) - by Janine Pouliot
Taking the time to (earn deal-making skills before you enter business talks is the best way to arrive at a successful conclusion in negotiations. (Added: 9-Apr-2002 Hits: 419 )

Good Guy/Bad Guy In Negotiations - by Michael Schatzki
Good guy/bad guy occurs when there are two or more negotiators on a negotiating team and one is easier to get along with, provides more information, or seems more anxious to make a deal, while the other is in every respect more difficult. Good guy/bad guy can be blatant and obvious or it can be quite subtle with only shades of difference between the negotiators. It can be carefully planned in advance, or people can fall into the roles naturally. (Added: 9-Apr-2002 Hits: 294 )

Win-Win Negotiation - How to reach a fair compromise - Negotiating Techniques from Mind Tools - by James Manktelow
Negotiation skills help you to resolve situations where what you want conflicts with what someone else wants. The aim of negotiation is to explore the situation to find a solution that is acceptable to both parties. (Added: 14-Feb-2006 Hits: 145 )

The Forgotten Art of Listening - by Ed Brodow
Listening is one of the most important skills for successful negotiators. The author shares his secrets for becoming a great listener, plus techniques for asking smart questions. (Added: 14-Feb-2006 Hits: 123 )

A Systems Approach to Organizational Transformation.(Washington State Patrol) - by Brian Ursino
All law enforcement agencies experience varying degrees of change due to such factors as a new administration, new policing methods, or new crime trends. In recent years, however, the Washington State Patrol (WSP) has faced the challenge of implementing multiple changes that have had a significant effect on how the agency operates. (Added: 10-Dec-2002 Hits: 167 )

Change the Negotiator - by Michael Schatzki
Frequently the negotiator on the other side will change for reasons that are not tactical. For example, the old negotiator may have been transferred or conceivably even fired. In such a situation it is important to be very aware of the political needs of the new negotiator. (Added: 9-Apr-2002 Hits: 255 )

Next 6

Related Categories:

Coaching
Communication
Conflict
Conflict : Mediation ADR
Consulting

Pages Updated On: 23-Jan-2009 - 14:16:02





Unless otherwise indicated all material on this site is copyright 2004-2007. Reproduction in any form, printed or electronic is expressely forbidden.

Contact Information

| Bacal & Associates | 722 St. Isidore Rd | Casselman, Ontario, Canada, K0A 1M0 |
| Phone: (613) 764-0241 | Email: ceo@work911.com |
Site built by hypertext.ca
Our Privacy Policy