Customer Service Zone : What's New

5 New Links:

Customer Service - Health Sector Our Culture of Customer Service Excellence - Durham Regional Hospital - by Durham Regional Hospital
In 2004, the employees of Durham Regional defined seven customer service behavioral categories for the hospital -- what we see as key service behaviors at every encounter. These standards are broken into categories with specific behaviors to illustrate the category. The standards serve as the foundation for all customer service strategies. Customer service training and skills development is based on these standards. new (Added: 16-Sep-2008 Hits: 12 )

Rx for hospitals: Customer service can improve the bottom line - Houston Business Journal: - by Houston Business Journal
Customer service isn't just a nicety, but contributes to the bottom line, even for hospitals. This articles explains how focusing on customer service in hospitals can improve the bottom line. new (Added: 16-Sep-2008 Hits: 9 )

Customer Satisfaction Service Standards, Cincinnati Children's Hospital Medical Center - by Cincinnati Children's Hospital
Here's another set of standards outlining what the Cincinnati Children's Hospital commits to in terms of customer satisfaction. new (Added: 16-Sep-2008 Hits: 13 )

COMPETITIVE ADVANTAGE: HOSPITALS HOPE BETTER CUSTOMER SERVICE WILL INCREASE PATIENT - by Toni Fitzgerald
More on how hospitals are looking at better customer service to increase patient satisfaction and the bottom line. new (Added: 16-Sep-2008 Hits: 14 )

Case Study: How One Hospital Turned Around Financially by focusing on patients and employees - by Linda Heuring
Patients first: how a financially sagging hospital revived itself with a customer service approach that makes patients and employees its top priorities - Employee Relations. Good reading and in depth. new (Added: 16-Sep-2008 Hits: 7 )

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