Customer Service Zone : What's New

4 New Links:

Customer Service - Financial Sector Improving customer relationship management (CRM) in banking: Integrated delivery channels - by na
Ultimately, the management of customer information at the point of interaction is about service, about keeping the customer happy, and, simply put, about keeping the customer. It's about strengthening the relationship and showing the customer that the bank's knowledge can lead to real benefit. It's about increasing the bank's benefit as well, and doing it in a way that does not sacrifice the customer's long-term well-being. Finally, it's about trust as a result of knowing the customer and not as an excuse for misusing information. new (Added: 25-Sep-2008 Hits: 0 )

Customer Service - Information Technology Providers Zero In On Improving Customer Service - by ASQ
It seemed like an innocuous question: I need to drop off a payment; how late are you open? But at Allstate Corp. recently, the query was fraught with professional peril. Learn how Allstate Insurance is looking at better customer service. new (Added: 25-Sep-2008 Hits: 0 )

Customer Service - Insurance Industry Measuring Customer Satisfaction - by James Huffman
This article written for those in the insurance industry deals with the importance of measuring customer satisfaction in terms of greater profitability. new (Added: 25-Sep-2008 Hits: 0 )

The ACSI Shows That Insurance Companies Are Improving Customer Service - Insurance - by Nathan Conz
The American Customer Satisfaction Index (ACSI) shows that insurance companies, such as MetLife, are improving customer service, possibly in call centers. new (Added: 25-Sep-2008 Hits: 0 )

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