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Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

You may also want to visit: The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Outsourcing Contact Centers and Customer Service : Page 3: More and more companies are outsourcing their customer service process and their call and contact centers. Learn about the pros and cons, dangers and successes.

Articles:

Outsourcing Market Losing Some Steam - CCT Outsourcing - - by n a
While some areas are growing at a healthy rate -- such as revenue from business-process outsourcing deals -- other areas suffer from anemic growth rates. For example, over the past few years, the value of traditional I.T. outsourcing deals has been marked by steadily declining, single-digit growth rates. (Added: 6-Feb-2006 Hits: 205 )

CRM Wake-Up Call - by Alice Dragoon
How to transform your call center from a budget drain into a source of competitive advantage. (Added: 6-Feb-2006 Hits: 242 )

To Outsource or Not to Outsource - by William McKinney, Theresa Enebo, and Michael Ringman
There are considerable benefits to outsourcing your contact center services, including increased cost efficiency, access to cutting-edge technology, improved customer satisfaction, and greater functionality. There are also some crucial factors to consider when making the decision to outsource, such as internal transition challenges, the potential for lost jobs, and cultural differences in some offshore contact centers. Learn more. (Added: 19-Jul-2005 Hits: 422 )

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Related Categories:

Communicating With Customers
Customer Satisfaction Issues and Strategies
Customer Service
Customer Service - Call Centers

Pages Updated On: 20-Oct-2008 - 22:35:26





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