Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Privacy Issues and Customer Service: Protecting customer information (privacy issues) has become much more important as a part of customer service, due to the huge amounts of data now stored on computers. Learn more about the importance of guarding customer data, and informing customers of privacy protection.
Articles:
The Value of Protecting Customer Privacy- by Larry Ponemon
A good number of customers will share a large amount of personal data with a company, only if the customer deems the company trustworthy. Find out the cost to your business of not have customer information available. Also learn how much it will cost your company per customer if your data security has been breached.
(Added:
31-Jan-2006
Hits:
408
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Is Privacy Being Sacrificed For Sales?- by na
Access two opposing views on customer privacy from this page. Is customer privacy being sacrficed?
(Added:
5-Jun-2005
Hits:
453
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Government CIOs Benefit from SOX Hindsight- by Liz Roop
The January revision to OMB Circular A-123 turned up the heat on government agency efforts to comply with the public sector version of the Sarbanes-Oxley Act (SOX), leaving federal CIOs grappling with the same budgetary and deadline issues that plagued their private-sector counterparts.
(Added:
31-Mar-2006
Hits:
479
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Privacy Under Scrutiny- by Jo Ann S. Barefoot
To keep critical customer information flowing, privacy policies are effectively necessary even if not legally required.
(Added:
12-Jun-2005
Hits:
849
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The Medieval Approach to SOX Compliance- by Gregg Mastoras
In the world of compliance, record-keeping and maintenance are critical parts of the process. The Sarbanes Oxley Act (SOX) requires organizations to implement controls over the release of information to individuals or organizations outside the company’s network, and implement policies that define how long, and in what manner, electronic communications should be retained.
(Added:
31-Mar-2006
Hits:
374
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10 Tips for Managing 404 Compliance- by Diane Wolff
It has been almost one year since the Securities and Exchange Commission implemented Section 404 of the Sarbanes Oxley Act (SOX). To many of you, compliance with this act means adding new 404 projects to your already overloaded schedules.
(Added:
31-Mar-2006
Hits:
433
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