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New For 2007 - The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Privacy Issues and Customer Service: Protecting customer information (privacy issues) has become much more important as a part of customer service, due to the huge amounts of data now stored on computers. Learn more about the importance of guarding customer data, and informing customers of privacy protection.

Articles:

Privacy Under Scrutiny - by Jo Ann S. Barefoot
To keep critical customer information flowing, privacy policies are effectively necessary even if not legally required. (Added: 12-Jun-2005 Hits: 396 )

Costco Out To Protect Customer Privacy - by Darrell Winwood
The British Columbia government has its eyes trained on Grande Prairie's Costco, trying to get the business to turn over customer records. (Added: 31-Jan-2006 Hits: 187 )

The Next Call Center Headache - Customer Privacy and Security Laws - by Martin Schneider
A California law regarding customer security has been introduced that could cost companies a bundle. (Added: 5-Jun-2005 Hits: 241 )

Managing Customer Security and Privacy - by Carol Kroll
As customer data breaches and identity thefts increase, so does the pressure to find a solution. Along with security issues, target-driven marketing continues to be a top priority, particularly for b-to-b marketers with long selling cycles. (Added: 5-Jun-2005 Hits: 225 )

Is Privacy Being Sacrificed For Sales? - by na
Access two opposing views on customer privacy from this page. Is customer privacy being sacrficed? (Added: 5-Jun-2005 Hits: 237 )

Sharing the Burden of Compliance - by Liz Roop
Once upon a time, SOX-induced insomnia was an affliction unique to the public company CIO. Not anymore. Today, they are joined by their IT service providers who are finding themselves caught in the crosshairs of their clients’ compliance efforts. (Added: 31-Mar-2006 Hits: 186 )

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Related Categories:

CRM Customer Relationship Management
Communicating With Customers
Creating A Customer Service Culture
Customer Satisfaction Issues and Strategies
Customer Service

Pages Updated On: 28-Jan-2008 - 18:26:07





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