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Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

You may also want to visit: The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Privacy Issues and Customer Service : Page 3: Protecting customer information (privacy issues) has become much more important as a part of customer service, due to the huge amounts of data now stored on computers. Learn more about the importance of guarding customer data, and informing customers of privacy protection.

Articles:

Protecting Consumer Privacy - by Laura Fisher
The protection of personal identifying information is an ongoing challenge for consumers, the government and the private sector. Like other businesses, banks are using technologies to make their products and services more convenient than ever. At the same time, banks are working to ensure their policies and practices are in sync with our customers' expectations of privacy. (Added: 31-Jan-2006 Hits: 243 )

How Do Compliance Issues Affect your Network? - by Deb Shinder
Government regulations such as HIPAA, SOX and the GLB Act require changes to many network security infrastructures and IT procedures. As if wading through this alphabet soup of statutes and regulations weren’t enough, it's not enough to be compliant; you must also be able to prove your compliance if the feds come knocking. This article looks at how regulations affecting specific industries impact the computer networks of companies in those industries, as well as some of the common myths and misconceptions about various compliance requirements. (Added: 31-Mar-2006 Hits: 146 )

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Related Categories:

CRM Customer Relationship Management
Communicating With Customers
Creating A Customer Service Culture
Customer Satisfaction Issues and Strategies
Customer Service

Pages Updated On: 20-Oct-2008 - 22:35:26





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