The Customer Service Zone & Help Center
Main Menu Customer Service
Main Page
Main Page
Books by Bacal
Defusing Hostile Customers Workbook
Perfect Phrases For Customer Service
Free customer service tips and techniques and customer service scripts
Defusing Hostile Customers Workbook
Perfect Phrases For Customer Service
Free customer service tips and techniques and customer service scripts
Customer Service Knowledgebase Q & A
new
Customer Service Discussion List
Customer Service Library Online
Most Recently Added Customer Service Resources
Most Popular/Viewed Customer Service Resources
Customer Service Discussion List
Customer Service Library Online
Most Recently Added Customer Service Resources
Most Popular/Viewed Customer Service Resources
|
Top : Recovering When Things Go Wrong: Perhaps the most important aspect of customer service is how the customer is handled when things go wrong. How you recover with a customer is critical to building customer loyalty and customer retention. Learn how here.
Articles:Service Breakdowns Are Opportunities To Shine - by Zack BanaMerely replacing a defective product or service is not quite good enough in terms of customer service. So says the author of this article. He maintains that providing a replacement is not customer service, since one is merely replacing what is the customer's in the first place. Read further to find out how far the authors suggests that good, exceptional customer service should go when your service has broken down for the customer. (Added: 13-Dec-2004 Hits: 327 ) Irate Customers - by Jerry Osteryoung An irate customer is a potentially lost customer. This article provides a three-prong process with which to deal with an irate customer so that you can recover your customer's good will. (Added: 13-Dec-2004 Hits: 229 ) From Angry to Loyal Customers, All in One Understanding Minute - by Ken Lansford No matter how hard you try, you cant prevent some of your customers from being upset with you, or being downright angry. Learn how to manage angry customers and turn them into loyal customers, all in one understanding minute. (Added: 3-Nov-2004 Hits: 506 ) Turn Angry Customers into Loyal Customers - by n/a This article discusses plenty of scenarios to help turn angry customers into loyal customers. The situations range from a customer in a diner to a customer being 'held hostage' by voice mail. The four step process acknowledge, apologize, fix the problem, and then exceed expectations are thoroughly deomonstrated here. (Added: 3-Nov-2004 Hits: 746 ) Customer Service - Avoid Turning a Dissatisfied Customer Into an Angry One - by Rebecca Morgan Often customers come to you with an annoyance or irritation. Depending upon how you interact with them, you can either de-escalate their upset, or you can send it sky high. Following are some areas for you to watch to make sure you're doing everything you can to keep them from going through the roof. (Added: 14-Apr-2001 Hits: 327 ) Recovering From Service Mistakes - by Peggy Morrow How good are you at transforming a dissatisfied customer into a satisfied one -- even when you messed up? Customer-service consultants Peggy Morrow & Associates offer tips for a turnaround and gives an example of service recovery in action. (Added: 10-Apr-2006 Hits: 351 ) Related Categories:
Bullying and Verbal Abuse Pages Updated On:
28-Jan-2008
-
18:26:07
|