The Customer Service Zone & Help Center
Main Menu Customer Service
Main Page
Main Page
Books by Bacal
Defusing Hostile Customers Workbook
Perfect Phrases For Customer Service
Free customer service tips and techniques and customer service scripts
Defusing Hostile Customers Workbook
Perfect Phrases For Customer Service
Free customer service tips and techniques and customer service scripts
Customer Service Knowledgebase Q & A
new
Customer Service Discussion List
Customer Service Library Online
Most Recently Added Customer Service Resources
Most Popular/Viewed Customer Service Resources
Customer Service Discussion List
Customer Service Library Online
Most Recently Added Customer Service Resources
Most Popular/Viewed Customer Service Resources
|
Top : Recovering When Things Go Wrong: Perhaps the most important aspect of customer service is how the customer is handled when things go wrong. How you recover with a customer is critical to building customer loyalty and customer retention. Learn how here.
Articles:Winning Back Lost Customers - by Jill GriffinThere are seven keys to winning back lost customers, according to the author. Did you know that staying in touch with a lost customer can help regain his/her business? Read the article for more thoughts. (Added: 11-Dec-2004 Hits: 644 ) What To Do When Youve Blown It - by Lisa Packer It's bound to happen sooner or later - yes, even to you and your business. Sometime or other, you will make a blunder that upsets a customer. It may be an employee mistake (honest or intentional), it could be a defective product, it could even be an unreasonable expectation on the part of your customer. The cause really isn't important. (Added: 18-May-2006 Hits: 440 ) Transforming Disgruntled Customers into Your Biggest Advocates - by Stephen Munday How do you save a sale when you are dealing a disgruntled customer? Read this article so that you can turn your disatisfied customer into a walking advertisment for your business. Learn all you can about your customers and your business! (Added: 18-May-2006 Hits: 208 ) Recovering From Service Mistakes - by Peggy Morrow How good are you at transforming a dissatisfied customer into a satisfied one -- even when you messed up? Customer-service consultants Peggy Morrow & Associates offer tips for a turnaround and gives an example of service recovery in action. (Added: 10-Apr-2006 Hits: 666 ) Customer Service - Avoid Turning a Dissatisfied Customer Into an Angry One - by Rebecca Morgan Often customers come to you with an annoyance or irritation. Depending upon how you interact with them, you can either de-escalate their upset, or you can send it sky high. Following are some areas for you to watch to make sure you're doing everything you can to keep them from going through the roof. (Added: 14-Apr-2001 Hits: 583 ) From Angry to Loyal Customers, All in One Understanding Minute - by Ken Lansford No matter how hard you try, you cant prevent some of your customers from being upset with you, or being downright angry. Learn how to manage angry customers and turn them into loyal customers, all in one understanding minute. (Added: 3-Nov-2004 Hits: 829 ) Related Categories:
Bullying and Verbal Abuse Pages Updated On:
20-Oct-2008
-
22:35:26
|