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Top : Recovering When Things Go Wrong : Page 2: Perhaps the most important aspect of customer service is how the customer is handled when things go wrong. How you recover with a customer is critical to building customer loyalty and customer retention. Learn how here.
Articles:How Do You Regain Lost Customers When Market Share Slips? - by Gunther M. BrinkmanYou'll want to read the author's suggestions when a customer has found a substitute product or technology. This is sound advice for regaining a customer's loyalty. (Added: 11-Dec-2004 Hits: 216 ) Tips to Chrysler - regaining the faith and loyalty of enthusastic boosters - by ALL Editorial This is a very specific list aimed at the Chrysler corporation. The list is designed to remind the folks at Chrysler what they need to do in order to regain their customer loyalty. Read the list and learn what customers expect in return for their loyalty. (Added: 13-Dec-2004 Hits: 210 ) Winning Back Lost Customers - by Jill Griffin There are seven keys to winning back lost customers, according to the author. Did you know that staying in touch with a lost customer can help regain his/her business? Read the article for more thoughts. (Added: 11-Dec-2004 Hits: 561 ) Handling Criticism with Honesty and Grace - by Kare Anderson Perhaps one of the most vulnerable of moments is when someone criticizes you. If the person who criticizes you knows you well, and if she make their comments in front of other people, she can cut deep.The scalpel of her comments can be surgically rapid and close to the bone, more damaging than the rubber hammer of a stranger's passing slight. Yet, as the old saying goes, "What doesn't kill us can make us stronger." (Added: 13-Mar-2001 Hits: 259 ) Customer Service: EMC Corp. - by Paul C. Judge Read this remarkable story of recovering customers after delivering faulty products. The act that brought customers back was an offer to replace the faulty product with a competitor's product. You'll want to read what happened. (Added: 1-Mar-2005 Hits: 313 ) What To Do When Youve Blown It - by Lisa Packer It's bound to happen sooner or later - yes, even to you and your business. Sometime or other, you will make a blunder that upsets a customer. It may be an employee mistake (honest or intentional), it could be a defective product, it could even be an unreasonable expectation on the part of your customer. The cause really isn't important. (Added: 18-May-2006 Hits: 343 ) Related Categories:
Bullying and Verbal Abuse Pages Updated On:
28-Jan-2008
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18:26:07
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