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New For 2008

Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

You may also want to visit: The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Recovering When Things Go Wrong : Page 4: Perhaps the most important aspect of customer service is how the customer is handled when things go wrong. How you recover with a customer is critical to building customer loyalty and customer retention. Learn how here.

Articles:

Problem-Solving Success Tip: Define the Problem First - by Jeanne Sawyer
Define the Problem First. It seems obvious, but how many times have we gone to a problem-solving meeting and the discussion started with either whose fault was it or an assertion about the proper solution? (Added: 18-Jan-2005 Hits: 413 )

9 1/2 Ways To Regain Lost Customers - by Nick Wren
9 1/2 ways of regaining lost customers and restoring brand trust are listed in this article. One piece of advice is to ask for help. Read more about restoring your company's brand trust and recovering your lost customers. (Added: 13-Dec-2004 Hits: 607 )

Customer Service: EMC Corp. - by Paul C. Judge
Read this remarkable story of recovering customers after delivering faulty products. The act that brought customers back was an offer to replace the faulty product with a competitor's product. You'll want to read what happened. (Added: 1-Mar-2005 Hits: 391 )

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Related Categories:

Bullying and Verbal Abuse
Communication
Conflict
Negotiating And Negotiation

Pages Updated On: 20-Oct-2008 - 22:35:26





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