Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Research Methods For Customer Service: Understanding your customers is a critical element of providing customer service. That means communication and data gathering. Find information and methods about how to gather and make sense of customer information - satisfaction levels, use of focus groups, surveys.
Articles:
Reinforcing The Front Lines > July 2002- by Donald and Michael Blumberg
Evaluating your field-service business and performance with regard to the competition lets you identify areas for improvement and justify the costs to top management. Real-time data can improve the routing and logistics of field personnel and parts--and the company's bottom line.
(Added:
27-May-2005
Hits:
614
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Customer Service Action Form- by na
The attached file contains a simple, easy-to-use form designed to aid in the quick resolution of customer service problems. It will help prevent customer problems from falling through the cracks, provide for an orderly hand-off to someone who can address the matter, and help you establish fool-proof procedures that ensure prompt action is taken when a customer is unhappy with the products or services received. You can quickly customize the form to reflect the work flow of your company.
(Added:
3-Feb-2005
Hits:
682
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The New Market Research- by Joshua D. Macht
Forget focus groups and mail surveys; with constantly changing markets and ever-increasing competition, companies are finding new ways to determine what customers really want. Learn about some success stories of companies who have found alternate ways to find out what their customers want.
(Added:
3-Feb-2005
Hits:
1023
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Satisfaction Measurement: Is It Worth It- by Sean Lawson, Tim Glowa
This article investigates common misconceptions about satisfaction measurement and the assumptions inherent in many satisfaction studies. Then, through a discussion of how satisfaction is typically measured, a new scale is introduced that provides increased descriptiveness and strategic insight for satisfaction researchers. Finally, we suggest how satisfaction measurement results can be made actionable by linking satisfaction measures to customer behavior through predictive modeling techniques.
(Added:
2-Nov-2004
Hits:
610
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Making Customer Satisfaction Surveys Work (customer service advice)- by Martin Day
Customer surveys can be invaluable in getting a feel for your customer's wants and needs. Learn how they can help you, where to start and how to go about using customer satisfaction surveys.
(Added:
25-May-2005
Hits:
797
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Customer Satisfaction Survey Form- by na
Looking for a sample customer satisfaction survey form? You can download this one free of charge.
(Added:
3-Feb-2005
Hits:
930
)
