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Top : Research Methods For Customer Service: Understanding your customers is a critical element of providing customer service. That means communication and data gathering. Find information and methods about how to gather and make sense of customer information - satisfaction levels, use of focus groups, surveys.

Articles:

A Do-It-Yourself Customer Panel - by Peggy Morrow
Explains step by step how to create and use a customer panel to help you understand your customers' needs and wants. (Added: 4-Nov-2004 Hits: 507 )

The New Market Research - by Joshua D. Macht
Forget focus groups and mail surveys; with constantly changing markets and ever-increasing competition, companies are finding new ways to determine what customers really want. Learn about some success stories of companies who have found alternate ways to find out what their customers want. (Added: 3-Feb-2005 Hits: 664 )

The Importance of Measuring Importance in Customer Surveys - by na
Most any customer research is likely to touch on the topic of measuring the importance or value of some set of factors. Perhaps the focus is the importance of aspects of services or products to the overall business relationship. Perhaps it's the importance of alternative future actions the company could take. Our real interest lies in the importance of each factor relative to the other factors (Added: 30-Nov-2004 Hits: 492 )

Making Customer Satisfaction Surveys Work (customer service advice) - by Martin Day
Customer surveys can be invaluable in getting a feel for your customer's wants and needs. Learn how they can help you, where to start and how to go about using customer satisfaction surveys. (Added: 25-May-2005 Hits: 520 )

Customer Satisfaction Survey Form - by na
Looking for a sample customer satisfaction survey form? You can download this one free of charge. (Added: 3-Feb-2005 Hits: 661 )

Reinforcing The Front Lines > July 2002 - by Donald and Michael Blumberg
Evaluating your field-service business and performance with regard to the competition lets you identify areas for improvement and justify the costs to top management. Real-time data can improve the routing and logistics of field personnel and parts--and the company's bottom line. (Added: 27-May-2005 Hits: 448 )

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Research Articles For Customer Service

Pages Updated On: 23-Jan-2009 - 14:16:02





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