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Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

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Top : Research Methods For Customer Service : Page 3: Understanding your customers is a critical element of providing customer service. That means communication and data gathering. Find information and methods about how to gather and make sense of customer information - satisfaction levels, use of focus groups, surveys.

Articles:

The Art of Customer Profitability Analysis - by Tom Richebaker
How to remove the roadblocks to learning the true value of your customers. (Added: 25-May-2005 Hits: 651 )

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Research Articles For Customer Service

Pages Updated On: 20-Oct-2008 - 22:35:26





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