Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Self-Service Customer Service Issues: More companies are moving towards supplying self-service to customers to replace face-to-face-contact. Here, you will find more information about the challenges, successes, problems and failures with self-service systems.
Articles:
Helping Customers Help Themselves- by RAY SCHULTZ
Self-service: The very term suggests downsized call-center staffs and vast savings as customers move their inquiries to the Web. But self-service can lead to higher costs and aggravation when it's not done right.
(Added:
12-Jul-2005
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531
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Self-Service: Help Yourself- by Laura Rich
Moving customers to self-service Web sites can save a bundle, but only if it's done right. A series of brief case studies shows how different self-service user groups—employees, suppliers, contract salespeople and retail customers—reaped some staggering savings at four companies. Could one of these approaches work for you?
(Added:
24-Jun-2005
Hits:
764
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Let Them Serve Themselves- by Doug Bartholomew
Manufacturers are getting into self-service -- for both employees and customers -- in a big way
(Added:
27-Jun-2005
Hits:
505
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Customers Prefer Self-Service- by Patrick O’Neal
When companies empower customers to transact how they want, when they want, the majority of customers will choose the lowest cost option.
(Added:
24-Jun-2005
Hits:
600
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Is Your Self-Service Millennial-Friendly?- by Jo Ann Parris
Do you know how 'intelligent self-service' provides customer satisfaction to a new breed of customer? Do you know about the new breed of customer? Read this article to keep up-to-date on how best to ensure that your self-service is millennial-friendly,
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(Added:
4-Mar-2010
Hits:
28
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Helplessness and Anger: Your Self Service Center and the Emotional Customer- by Hoyt Mann
Customer servicing provided by self-service can be an extremely popular way for clients to do business with you, but what happens if the experience goes awry? Here are some thoughts on this subject, and what you can do about the negative experiences.
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(Added:
4-Mar-2010
Hits:
30
)
