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Top : Workplace Violence: There's always a possibility that customer interactions can "go bad" and escalate to workplace violence. While it doesn't happen often you should know what to do to handle and prevent escalation to violence. You'll find general information on this topic here.
Articles:
Violence in the Workplace: The Realities and the Options- by Don & Sheryl Grimme
Workplace violence is a growing concern for every organization. This article – by violence prevention experts Sheryl & Don Grimme – illuminates the issue and outlines the prevention and defusing techniques needed to protect your workplace.
(Added:
13-Feb-2001
Hits:
371
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GUIDELINES FOR WORKPLACE VIOLENCE PREVENTION PROGRAMS- by NSI
Violence in the health care industry is endemic. Although it is increasing in severity and frequency, violence against employees in areas such as psychiatric facilities, community mental health clinics, infirmaries in corrections departments, pharmacies and community care facilities has been a serious problem for many years.
(Added:
21-Feb-2001
Hits:
402
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When Bad Customer Service Leads the Elderly to Violence | BNET Intercom | BNET- by Lori Deschene
Mona Shaw, a 75-year old woman from Manassas Virginia, received a three-month suspended sentence, was fined $345, and was issued a year-long restraining order for going at her local Comcast payment center with a hammer. In August, she and her husband waited all day for a Comcast technician to come to their home and install the Triple Play phone, Internet, and cable service. The Technician came two days later and failed to complete the job — and they waited two hours to speak to a manager before being told the manager had left for the day.
(Added:
20-Jan-2010
Hits:
74
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Work-related violence - Customer Service Officer - Case Study- by na
South Yorkshire Passenger Transport Executive (SYPTE) is one of a number of passenger transport executives that operate throughout the UK. SYPTE manages the infrastructure of the transport system, including the bus stations, bus shelters and other on-street fixtures. The Executive issues travel tickets and travel passes, provides information about transport routes and timetables, and subsidises travel services for isolated communities that are not otherwise commercially viable. It employs around 350 staff.
(Added:
20-Jan-2010
Hits:
35
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Violence In The Workplace - NIOSH- by NIOSH
This document reviews what is known about fatal and nonfatal violence in the workplace to determine the focus needed for prevention and research. The document also summarizes issues to be addressed when dealing with workplace violence in various settings such as offices, factories, warehouses, hospitals, convenience stores, and taxicabs.
(Added:
23-Nov-2000
Hits:
610
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