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Top : Workplace Violence: There's always a possibility that customer interactions can "go bad" and escalate to workplace violence. While it doesn't happen often you should know what to do to handle and prevent escalation to violence. You'll find general information on this topic here.
Articles:Training and Policy are Key to Preventing Workplace Violence - by Myron CurryYou hear the terrible stories. An employee brings a gun to work, goes on a rampage, kills some other employees. You only hear, though, if it%u2019s in your locality or if there%u2019s a significant number of dead or injured. These stories, unfortunately, are only the top of the iceberg when it comes to the problem of employee violence. Many other instances of mayhem don%u2019t make the media at all. This article looks at the problem of employee violence and what employers can do to deal with the issue and prevent a potentially devastating event in their workplaces. (Added: 3-Mar-2006 Hits: 161 ) Workplace Violence - A Real Killer! - by Dave Bowman Violence is perhaps the most personally dangerous, disturbing and costly trend in the American workplace today. But, it can be contained. To do that, however, it takes a commitment from management, as well as constant awareness and vigilance from all employees. (Added: 7-May-2001 Hits: 202 ) Violence in the Workplace: The Realities and the Options - by Don & Sheryl Grimme Workplace violence is a growing concern for every organization. This article – by violence prevention experts Sheryl & Don Grimme – illuminates the issue and outlines the prevention and defusing techniques needed to protect your workplace. (Added: 13-Feb-2001 Hits: 206 ) Violence in the workplace Fact Sheet - NIOSH - by NIOSH The National Institute for Occupational Safety and Health (NIOSH) has found that an average of 20 workers are murdered each week in the United States. In addition, an estimated 1 million workers -18,000 per week - are victims of nonfatal workplace assaults each year. (Added: 23-Nov-2000 Hits: 200 ) The: Dangerous Customer - by Shep Hyken What is a dangerous customer? It is not necessarily a customer that is threatening you with a knife or a gun. (That is not just a dangerous customer, but a dangerous person.) What we are discussing in this article is the customer that puts you into the "danger zone" of lost business. We aren't talking about customers who have a complaint about you and choose to tell everyone they know. We are talking about that potentially very dangerous type of customer, a "satisfied" customer. (Added: 24-May-2005 Hits: 322 ) Positive Steps for Screening Out Workplace Violence - by Bill Mattman Jurg (Bill) Mattman of The Mattman Company is a leading expert in employee and executive security, and a principal founder of the Workplace Violence Research Institute. Last spring, The Mattman Company was asked by a computer software company in Santa Ana, Calif., to develop an effective screening program that would not only address the violence issue but legal concerns as well. (Added: 4-Sep-2003 Hits: 401 ) Pages Updated On:
23-Jan-2009
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