The Customer Service Zone & Help Center
Main Menu Customer Service
Main Page
New For 2007 - The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Workplace Violence: There's always a possibility that customer interactions can "go bad" and escalate to workplace violence. While it doesn't happen often you should know what to do to handle and prevent escalation to violence. You'll find general information on this topic here.

Articles:

Workplace Violence: An Employer’s Guide - by Kaufer and Mattman
With proper planning and effective programs, employers can dramatically reduce incidents of workplace violence. (Added: 7-Feb-2001 Hits: 184 )

Keeping The Lid On - Preventing Workplace Violence - by NA
Is your company as well prepared as Xerox? Do you have policies and procedures in place to prevent workplace violence? Do your managers and employees know what to do if workplace violence occurs? (Added: 23-Sep-2001 Hits: 221 )

Violence In The Workplace - NIOSH - by NIOSH
This document reviews what is known about fatal and nonfatal violence in the workplace to determine the focus needed for prevention and research. The document also summarizes issues to be addressed when dealing with workplace violence in various settings such as offices, factories, warehouses, hospitals, convenience stores, and taxicabs. (Added: 23-Nov-2000 Hits: 237 )

Plain Talk For Paintful Times - by Eileen McDargh
In the aftermath of September 11, 2001 we need to reexamine our relationships and the way we treat others in the world. (Added: 13-Sep-2001 Hits: 167 )

Positive Steps for Screening Out Workplace Violence - by Bill Mattman
Jurg (Bill) Mattman of The Mattman Company is a leading expert in employee and executive security, and a principal founder of the Workplace Violence Research Institute. Last spring, The Mattman Company was asked by a computer software company in Santa Ana, Calif., to develop an effective screening program that would not only address the violence issue but legal concerns as well. (Added: 4-Sep-2003 Hits: 166 )

Adult Bullying - by NA
The practice of adult bullying has come to be recognised as an epidemic of violence in our society, and may represent the number one relational dysfunction found in society today. Over 50% of the adult population has experienced this form of violence at work, at home, and in society. (Added: 12-Sep-2001 Hits: 220 )

Next 6

Pages Updated On: 28-Jan-2008 - 18:26:07





Unless otherwise indicated all material on this site is copyright 2004-2007. Reproduction in any form, printed or electronic is expressely forbidden.

Contact Information

| Bacal & Associates | 722 St. Isidore Rd | Casselman, Ontario, Canada, K0A 1M0 |
| Phone: (613) 764-0241 | Email: ceo@work911.com |
Site built by hypertext.ca
Our Privacy Policy