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Top : Workplace Violence : Page 2: There's always a possibility that customer interactions can "go bad" and escalate to workplace violence. While it doesn't happen often you should know what to do to handle and prevent escalation to violence. You'll find general information on this topic here.
Articles:
Training and Policy are Key to Preventing Workplace Violence- by Myron Curry
You hear the terrible stories. An employee brings a gun to work, goes on a rampage, kills some other employees. You only hear, though, if it%u2019s in your locality or if there%u2019s a significant number of dead or injured. These stories, unfortunately, are only the top of the iceberg when it comes to the problem of employee violence. Many other instances of mayhem don%u2019t make the media at all. This article looks at the problem of employee violence and what employers can do to deal with the issue and prevent a potentially devastating event in their workplaces.
(Added:
3-Mar-2006
Hits:
356
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Plain Talk For Paintful Times- by Eileen McDargh
In the aftermath of September 11, 2001 we need to reexamine our relationships and the way we treat others in the world.
(Added:
13-Sep-2001
Hits:
372
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Customer Violence - Nursing for Nurses (Blog post and replies)- by na
I am working with a focus group on a policy to address customer violence. Our nurses have encountered covert acts of violence from family members which have increased over the past few months. Our organization prides itself in customer service but we need to be supportive off our staff and excellent patient care by implementing a zero-tolerance policy for violence. Does anyone have a policy (that you would be willing to share) that addresses customer violence. Thank you in advance
(Added:
20-Jan-2010
Hits:
43
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What’s Growing in the Corporate Culture?- by Jurg Mattman
Most experts on occupational violence agree that the success of a workplace violence prevention program depends to a large extent on the executive committee set up to establish and oversee the program. The primary function of this committee, which includes the heads of all critical departments as well as labor representatives, is to formulate policies and implement and administer the workplace violence program
(Added:
4-Sep-2003
Hits:
203
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What Can You Do About Workplace Violence?- by Roberta Chinsky Matuson
An article on workplace violence from a top U.S. Website, Monster.com
(Added:
25-Feb-2001
Hits:
417
)
