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Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

You may also want to visit: The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Workplace Violence : Page 5: There's always a possibility that customer interactions can "go bad" and escalate to workplace violence. While it doesn't happen often you should know what to do to handle and prevent escalation to violence. You'll find general information on this topic here.

Articles:

VERBAL VIOLENCE : When Words Wound - by Debra Littlejohn Shinder
Have you ever been wounded by words? I have, and most of you who are reading this probably have, too. As children, you might have recited the familiar rythme: "Sticks and stones may break my bones but words will never hurt me." Even then, you probably sensed that it wasn't true. (Added: 7-May-2001 Hits: 114 )

Q&A ON VIOLENCE - by Managers Legal Bulletin - Alexander Hamilton Institute
Managers tend to get complacent about workplace violence when it's not making headline news. It's easy to believe... (Added: 21-Aug-2003 Hits: 287 )

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Pages Updated On: 20-Oct-2008 - 22:35:26





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