Free Book Excerpts To Help You Deal With Angry, Difficult Customers

Over the years I've trained thousands of people to deal more effectively with angry, hostile and difficult customers. I've also had the honor of creating three books on customer service.

We've decided to make significant portions of those books available here in the form of chapters and hints and tips. Enjoy, and if you use any of these suggestions for angry customers, let us know about how it worked out. If you have suggestions for inclusion in future books, leave a comment too.

If It Wasn't For The Customers I'd Really Like This Job:

Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber. Click here for more info

Our most recent offering, this hefty book, about 200 pages long, contains over 120 tactics to defuse angry and difficult customers. Here's some free hints, tips and chapters from the book. You can order by clicking the book name above. To get your 33% discount, enter Coupon Code 9Z357K5N. You'll save about $8.00 bringing the cost to an economical $16.00 give or take.

Go straight to the tips and hints area to read and learn about hostile customers.

Defusing Hostile Customers Workbook (Third Edition)

Originally written for government, this book is a complete seminar in a book that includes assignments and exercises to hone your defusing skills. While the terminology includes government situation, the skills are applicable to any organization or business. The price is higher because it contains all the exercises and answers.

Click here to access the free chapters, tips and hints.

We'll be adding more excerpts here so stay tuned.