Customer Service Skills Knowledge Base and Frequently Asked Questions
Customer Service Questions and Answers From Employees On The Firing Line
Main Menu Customer Service
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Main Page
Books by Bacal
• Defusing Hostile Customers Workbook
• Perfect Phrases For Customer Service
•Free customer service tips and techniques and customer service scripts
• Defusing Hostile Customers Workbook
• Perfect Phrases For Customer Service
•Free customer service tips and techniques and customer service scripts
Customer Service Knowledgebase Q & A
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Customer Service Discussion List
Customer Service Library Online
• Most Recently Added Customer Service Resources
• Most Popular/Viewed Customer Service Resources
Customer Service Discussion List
Customer Service Library Online
• Most Recently Added Customer Service Resources
• Most Popular/Viewed Customer Service Resources
This section is devoted to the questions and answers often posted by the employees who are responsible for delivering quality service to customers -- those on the firing line who are often not highly paid, and deal with customer service challenges every day.
- What's In It For Me (the employee) For Delivering Excellent Customer Service?
- In A Nutshell, What Do Customers Want, and What Is "Good Customer Service" For Them?
- What Is The Escalation Cycle, and How Does It Apply To Angry Customers?
- How Do I Start Off Customer Interactions Successfully?
Robert Bacal is the author of two books on customer service: Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation, and Defusing Hostile Customers Workbook. Most of the questions and answers in the Customer Service Knowledgebase (which you are reading now) is based on the material in these books.