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    <title>The Customer Service Zone Library - Newest Additions</title>
    <link>
http://customerservicezone.com
</link>
    <description>Customer Service Zone - Dedicated to Helping Companies Improve Customer Service - Recent Free Library Additions</description>
    <language>en</language>
  <item>
     <title>Seven Steps to Protect Your Employees From Customer Verbal Abuse</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1124</link> 

 <guid>http://customerservicezone.com/1124.html</guid>
<description>As a mindful employer you should be willing to take steps to prevent your employees from customers who are verbally abusive.  Learn the basic steps.  This article is also recommended  for employees who are subjected to customer abuse so that they can recommend these steps to their employers.</description>
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     <title>Verbal Abuse  - FAQ</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1126</link> 

 <guid>http://customerservicezone.com/1126.html</guid>
<description>Here are some of the most commonly asked questions about verbal abuse with answers from Patricia Evans, author of The Verbally Abusive Relationship: How to Recognize It and How to Respond and Verbal Abuse Survivors Speak Out</description>
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     <title>Verbal Abuse in the Workplace</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1125</link> 

 <guid>http://customerservicezone.com/1125.html</guid>
<description>This article provides some insight as to why verbal abuse in the workplace happens.  Find out how verbal abuse should be handled if you are a victim or  a witness to the verbal abuse.</description>
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     <title>Self-service Shouldn't Replace Customer Service | Practical eCommerce</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1114</link> 

 <guid>http://customerservicezone.com/1114.html</guid>
<description>Here's a great check list for you to study  that will ensure that you are providing a satisfying level of communication with your on-line customers.  Are your call center representatives as knowledgable about your products and services as they should be?</description>
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     <title>How to Pacify a Troubled Client</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1109</link> 

 <guid>http://customerservicezone.com/1109.html</guid>
<description>This article bases its advice on the concept of turning a dissatisfied customer into a loyal customer who will recommend your services to others.  Challenging?  Of course, but what a great opportunity for repatriating customers and retaining them for the life of your business.</description>
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     <title>Turn Customer Conflict Into Customer Service</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1107</link> 

 <guid>http://customerservicezone.com/1107.html</guid>
<description>Check out three components of conflict management talked about here.  If you are new to conflict management this article is a good start for you.  Everyone interested in providing great customer service should know how to turn a customer conflict into a winning customer service scenario.</description>
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     <title>THE IMPORTANCE OF REDUCING AND RESOLVING CUSTOMER CONFLICT</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1108</link> 

 <guid>http://customerservicezone.com/1108.html</guid>
<description>Here's a really good question posed in this article:  "Does Conflict with Customers Affect Overall Customer Satisfaction?".  Think about your own answer, then read this article to see if you agree or change your mind.</description>
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  <item>
     <title>Conflict in the Workplace</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1110</link> 

 <guid>http://customerservicezone.com/1110.html</guid>
<description>The author offers three key reasons for conflict between a customer and provider. Learn how to turn communication as the cause for conflict into the resolution of conflict.</description>
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  <item>
     <title>Responding To Conflict With Customers</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1111</link> 

 <guid>http://customerservicezone.com/1111.html</guid>
<description>Here are some valuable guidelines for effective conflict management between staff and customers.  Learn how you can benefit from the experience of responding to conflict with your customers.</description>
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  <item>
     <title>What Are the Benefits of Good Customer Service?</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1118</link> 

 <guid>http://customerservicezone.com/1118.html</guid>
<description>If you're not sold on providing good customer service, take a look at the benefits of customer service listed here.</description>
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  <item>
     <title>Setting up a Customer Care Program</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1122</link> 

 <guid>http://customerservicezone.com/1122.html</guid>
<description>This checklist describes the stages in establishing an organisational framework that maximises the value offered to and derived from customers.</description>
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  <item>
     <title>How to Improve Customer Support</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1119</link> 

 <guid>http://customerservicezone.com/1119.html</guid>
<description>Here are five essential steps to take for ensuring that your customer support is in place and up to the challenge of providing excellent customer service.</description>
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     <title>How To Deliver Good Customer Service</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1120</link> 

 <guid>http://customerservicezone.com/1120.html</guid>
<description>This article stresses the importance of customer service training within a particular organization.  A good case is made for training to ensure that your customer service excellence is maintained on an on-going basis.  Learn more when you read this article.</description>
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     <title>What to Expect in a Customer Service Course</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1121</link> 

 <guid>http://customerservicezone.com/1121.html</guid>
<description>Here are some thoughts about customer service courses, and what makes them profitable and what makes them a waste of time and money.  See what you can expect from customer service training before you decide to provide education to your employees.</description>
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  <item>
     <title>Improving Customer Satisfaction</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1106</link> 

 <guid>http://customerservicezone.com/1106.html</guid>
<description>Find out how you can avoid experiencing 'the perpetual lag' when you try to resolve customer issues.  Also included, is a great idea for engaging your customer so that issues can be more quickly and efficiently.</description>
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     <title>Is It Armageddon For Customer Service? (What is reasonable?)</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1112</link> 

 <guid>http://customerservicezone.com/1112.html</guid>
<description>Interesting opinion piece, but its value lies in thinking about this. Probably most people will agree with the customer in this disagreement. But ask yourself: Who made the initial error that set this  in motion? What IS reasonable? How far do businesses need to go in accommodating and fixing consumer mistakes, particularly if there is a cost.</description>
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     <title>Qualities That A Perfect Realtor Should Have</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1128</link> 

 <guid>http://customerservicezone.com/1128.html</guid>
<description>Here's an opinion of makes a perfect realtor.  Five basic qualities are discussed, and all of them provide good customer service.</description>
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     <title>The Best Realtor Knows How To Listen</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1127</link> 

 <guid>http://customerservicezone.com/1127.html</guid>
<description>Here's some advice for realtors wanting to ensure that they are providing customer service.  The number one trait needed for realtors?  The ability to listen well to their customers.  Find out how to hone your listening skills.</description>
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     <title>Coping with cranky real estate clients</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1123</link> 

 <guid>http://customerservicezone.com/1123.html</guid>
<description>Being able to handle cranky clients is a skill every Realtor needs to develop. In most cases, the underlying cause of cranky or obnoxious behavior is fear. Becoming angry, arguing or trying to prove your point with a cranky client normally does very little to improve the situation. A better approach is to use the strategy suggested by the conversation above. Notice the following key points that are essential in coping with any type of cranky client</description>
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  <item>
     <title>Restaurant Owner Uses Website to Facilitate Reservations, Promote Menu</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1115</link> 

 <guid>http://customerservicezone.com/1115.html</guid>
<description>If you are a restaurant owner and are unsure of the benefits of having a presence on the internet, you won't want to miss reading this article.  Learn how  you can reach many more potential patrons and provide each of them with outstanding customer service before they walk through your doors.  This article is especially apt for restaurants with a particular niche market.</description>
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     <title>6 Rules for Maximizing ROI On Your Self-service Kiosk</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1117</link> 

 <guid>http://customerservicezone.com/1117.html</guid>
<description>Show your customers why they want to use your self-service kiosk and show them how to use it clearly and concisely are just two rules of thumb that are discussed here.  Learn some solid ways to maximize the customer's satisfaction when you provide him with self-service.</description>
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     <title>Helplessness and Anger: Your Self Service Center and the Emotional Customer</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1116</link> 

 <guid>http://customerservicezone.com/1116.html</guid>
<description>Customer servicing provided by self-service can be an extremely popular way for clients to do business with you, but what happens if the experience goes awry?  Here are some thoughts on this subject, and what you can do about the negative experiences.</description>
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  <item>
     <title>Is Your Self-Service Millennial-Friendly?</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1113</link> 

 <guid>http://customerservicezone.com/1113.html</guid>
<description>Do you know how 'intelligent self-service' provides customer satisfaction to a new breed of customer?  Do you know about the new breed of customer?  Read this article to keep up-to-date on how best to ensure that your self-service is millennial-friendly,</description>
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     <title>What Customers Want: B2B Marketing & Social Media Integration |</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1103</link> 

 <guid>http://customerservicezone.com/1103.html</guid>
<description>This article discusses the importance of communicating with your customers based on their needs and wants.  Learn how customers value organizations that take the time to listen to and learn about their customer and are more likely to consult peers on advice than contacting the company directly.</description>
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     <title>Satisfied Customers : What Do Customers Want?</title>
    
<link>http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1104</link> 

 <guid>http://customerservicezone.com/1104.html</guid>
<description>"With today’s cutthroat competition from big business, trying to compete on price can be a quick road to ruin for a startup company. But here’s a little secret you should know: contrary to common perception, customers will not go almost anywhere just to save a buck."  Find out more when you read this article.</description>
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