Johnny the Bagger: A True Story of Customer Service

Johnny the Bagger is a popular video useful for individual or group training in customer service. It comes highly recommended, and this video excerpt is 17 minutes long, and is obviously promotional in nature, but the excerpt itself is valuable and inspirational.

Johnny the Bagger: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based ... all » on the work of noted author and speaker, Barbara Glanz, this 17 minute inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

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