Dynamic Customer Service and Employee Empowerment Excerpts

Just under eight minutes long, this video has many great tips for empowering your front line employees with ways to solve problems for your customers. These days merely satisfying a customer is not enough, and this video discusses some creative ways to raise the customer service bar internally.

The six basic needs of customers mentioned as well as some tips for front line employees when they just can't say 'yes'.

For more on difficult customer check out The Defusing Hostile Customers Workbook.