'Dating' Your Customer

This four minute video clip introduces acronym 'DATING' to remind service and product providers what great customer service entails. This is a bit clever since the viewer is recommended to treat all clients as first dates. Thus, a memorable technique for reminding us to ask, listen, and respond to our customers needs.

This is worth the time invested.

For more on difficult customer check out The Defusing Hostile Customers Workbook.