The Customer Service Zone & Help Center
Main Menu Customer Service
Main Page

Drum Beat of Trust



This video clip is just under four minutes long and is a quick demonstration about how easy it is to hear a customer's needs, but how very difficult it is to translate those needs to a third party.

For more on difficult customer check out The Defusing Hostile Customers Workbook.


Unless otherwise indicated all material on this site is copyright 2004-2007. Reproduction in any form, printed or electronic is expressely forbidden.

Contact Information

| Bacal & Associates | 722 St. Isidore Rd | Casselman, Ontario, Canada, K0A 1M0 |
| Phone: (613) 764-0241 | Email: ceo@work911.com |
Site built by hypertext.ca
Our Privacy Policy