Relationship Skills

This video is just under four minutes long and speaks to the concept of retaining customer relationships. Two everyday examples are presented -- a thank-you note and an out-going voice-mail message. Tips for turning an ordinary 'off the shelf' message into a thougtful missive that demonstrates how you and your company value clients are provided. You will want to follow this advice.

For more on difficult customer check out The Defusing Hostile Customers Workbook.