Developing Customer Service Skills For 30+ Years
Basic orientation to CRM, what it is and how it can benefit you and your customers By Casey Gollan Summary: Learn the basic ideas and principles about CRM — Customer Relationship Management, what it is, and why it’s important to the health and survival of…
CRM basics By Lucy P. Roberts Summary: In this extensive article author Lucy Roberts explains the ins and outs of customer relationship management software (CRM), how it’s used, what CRM does and can accomplish, and how it can be misused or used badly. When people ask, “What is CRM?”…
CRM isn’t just for huge mega corporations. It fits for small business too. By Cameron Brown If you ask most small business owners what priority CRM has in their short-term business plans, chances are you’ll get more than one blank stare. The fact is that most small…
Set yourself up to avoid messing up your customer relationship management system with these tips By Perry Norgarb Summary: No technology is foolproof and faulty implementation can impair even the best of ideas. Here’s a take on some of the factors that can degrade the effectiveness of…
SalesOutlook – (A Product profile) A short video introduction to Salesoutlook, which is akin to a contact manager and CRM based on the Exchange / Outlook server.
The CRM (Customer Relationship Management) Primer Starting with some statistics about customer retention, loss and cost of customer acquisition, this eight minute video maps out what CRM (Customer Relationship Management) is, and how it addresses crucial business issues. The nice thing about this video is…
Microsoft CRM – What can it do for you? A 3 minute clip on the benefits that Microsoft can bring to a company. Obviously a promotional video, but we’ve included it here to provide a very brief overview for those new to CRM, and who…
