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Recent Posts

  • Video 8a: Angry Customer Video: Understanding WHY Telephone Silence Works
  • Video 8: Learn How To Get An Angry Telephone Caller To Stop Ranting
  • Video 7: Psychology of Customer Anger
  • Angry Customer Video 5: Defuse early
  • Video 3: What’s in it for me, the customer service rep., to learn defusing skills

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