Angry Customers Video Training: Why Telephone Silence Works To Defuse Customers On The Phone Applying The Principle Of Telephone Silence To Other Interactions With Nasty Customers In our previous video (Number 8), you learned about telephone silence. In this followup, you’ll learn why this technique works, and how to apply the same principles to other…
Category: Free Video Course: Dealing With Difficult Customers
Video 8: Learn How To Get An Angry Telephone Caller To Stop Ranting
Get Angry Phone Callers To Stop Talking And Start Talking WITH You So You Can Help The Customer The Problem: Angry Customers On The Phone Who Won’t Stop Yelling In the eighth episode in our video training series, you will learn about a simple, powerful technique to use to stop ranting customers from yelling at…
Video 7: Psychology of Customer Anger
Psychologically, What Do Irate Customers Need To Calm Down? Understanding Consumer Behavior Helps Us Know How To Defuse Irate Customers The more you understand the psychology of angry people, the better you will be in dealing with the anger. In this video, part 7 of our series on angry consumers, we look at some of…
Angry Customer Video 5: Defuse early
Dealing With Angry Customers: Lesson 5 Two Important Defusing Principles: Start Defusing Early, and What You Focus On You Get More Of In this video you’ll learn the importance of identifying irate customers, and defusing them right from the start, sometimes even before they have had a chance to say a word. The early the…
Video 3: What’s in it for me, the customer service rep., to learn defusing skills
Why Should YOU, A Customer Service Rep. Take The Time To Learn How To Deal With Difficult Customers (Video) If Your Work In Customer Service, Watch This Video Everywhere you look you’ll hear how important good customer service is to the business. That’s great if you OWN the business, but it doesn’t do much if…
Video 2a: Learn Two Essential Principles For Dealing With Angry Customers (Video)
Session 2a: Analysing Our Angry Customer Case Study Did You Identify The Good and Bad In Our Previous Video Lesson? Let’s See. Note: If you haven’t yet viewed the previous video, which contains the 10 minute customer and customer service representative interaction, you should do that first. Answer the questions in the video before continuing…
Video 2: Exercise 1: Test your understanding of angry customers
Training Session #2: Find Out What You Know About Defusing Angry Customers Let’s Get Busy With A Real Life Angry Customer As is the case with any live seminar, the more you put in, the more you get out of it. So, we’re going to ask you to do some serious thinking, and analyse a…
Free Angry Customer Training Course Begins Online – Index Of Course Videos
The Free Video Course On Dealing With Angry Customers Video Index For The Training Course From this page, you’ll be able to access all the lessons in our free video course on dealing with angry customers. It’s really just like a real, live course, so, if you choose, you can participate in the discussions and…
Video 6: Techniques that may push angry customers over the edge (video)
Training Session 6: Staying Safe When Dealing With Angry Customers The Free Angry Customer Training Course: Learning About High Risk, High Gain Behavior There are methods for defusing customers that work well, when they work, but when they don’t work, the backfire badly. So badly, in fact that the techniques can push a customer over…
Video 1: Customer Service An Introduction To Our Free Online Customer Service Seminar
Lesson 1: Angry Customers Course Overview An Introduction To Our Free Online Customer Service Seminar In the first of our series, we provide you with a bit of an overview about what the video series is about. If you are in a hurry, you can skip this one, but it’s a good idea to go…