Video 6: Techniques that may push angry customers over the edge (video)

Training Session 6: Staying Safe When Dealing With Angry Customers

The Free Angry Customer Training Course: Learning About High Risk, High Gain Behavior

There are methods for defusing customers that work well, when they work, but when they don’t work, the backfire badly. So badly, in fact that the techniques can push a customer over the edge to commit physical violence. These technques are called High Risk, High Gain techniques, and should be avoided, in the interests of safety.

You’ll learn about the two commonest high risk defusing tactices and why you shouldn NOT use them.

Author: Robert Bacal

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