Scott McKain — Customer Service Lessons from “Taxi Terry” Entertaining six minute video taken from a longer public presentation on customer service. Scott McKain uses a taxi driver’s behavior to explain excellent customer service. The original description of the video is below: Business leader and #1 bestselling author Scott McKain speaks to a national sales…
Category: Videos-Customer Related
Some people prefer to get their information via videos, so we’ve created a section of hand picked videos on various aspects of customer service, customer experience, and other related topics.
You can watch the videos onsite, or if you prefer you can watch them on YouTube.
Chris Voss Video On The Failures of Companies Using Social Media For Customer Service
Companies Failing At Customer Service and Social Media Video When it comes to the use of social media to serve customers, we’re surrounded by a lot of hype, and claims that are often not supported. The research on how social media IS ACTUALLY used, strongly suggests that it isn’t working to improve customer service. That’s…
Delivering Superior Customer Service is Everyone’s Responsibility (Free Customer Service Training Video/Webinar)
Delivering Superior Customer Service is Everyone’s Responsibility (Free Customer Service Training Video/Webinar) Sixty minute Webinar on customer service, particularly within a social media setting. It’s not so much a video as a very well done slideshow accompanied by excellent narration in a panel type environment. Many free online vignettes available online are short, sometimes entertaining,…
Video: Customer Service Cab Story
Shep Hyken – Customer Service Cab Story For some reason there seems to be a tendency for customer service speakers to talk about taxi drivers. Here’s another video, about six minutes long, that relates the experience of Shep Hyke with a rather impressive taxi driver from Texas. The purpose, of course, is to help people…
How To Provide Good Customer Service Free Video
Providing Excellent Customer Service Tips For Dealing With Angry Customers This is a surprising good video on the topic of providing good customer service and contains a few hints and tips portrayed in a straight-forward way. In particular pay attention to the section on NOT interrupting, and NOT overtly trying to calm an angry customer…
Video: Email Marketing – Customer Retention
Tom Murrell’s “Secrets of Email Marketing” This is a short (one and a half minutes long) video stressing the importance of customer retention — turning a customer into a client. Some interesting statistics are presented to demonstrate the bottom line advantage to retaining a customer. Almost incidental, considering the video’s title, is a nod to how effective e-mail marketing…
Free Customer Service Video – Angry Restaurant Customer Visits Employee At Home
Restaurant Customer Visits Employee At Home and Teaches Him About The Meaning of Customer Service (8.5 minutes) Excellently written and acted 8 minute video on customer service within a restaurant setting. Starting off with a visit by a restaurant customer treated rudely at a restaurant, the employee learns about the meaning or rudeness within the…
Understanding the Psychology of Angry Customers
Understanding The Psychology of Customer Anger In this video of about six minutes, the subject of angry customers is approached by 1) helping you understand the psychology of customer anger and 2) providing specific suggestions about what you might do to handle customer anger more effectively. The video itself is part of a series of…
Video Summary Of Instant Repeat Business
Instant Repeat Business by Brad Sugars The author ‘ provides a three minute synopsis of his book ‘Instant Repeat Business. This is a book designed to help you grow your bottom line. So, although the title words ‘repeat business’ may seem to represent the quest for keeping customers, the book is mainly a how-to for getting your regular customers…
drumbeatofcusttrust
Drum Beat of Trust This video clip is just under four minutes long and is a quick demonstration about how easy it is to hear a customer’s needs, but how very difficult it is to translate those needs to a third party. For more on difficult customer check out The Defusing Hostile Customers Workbook.