Scott McKain — Customer Service Lessons from “Taxi Terry”
Entertaining six minute video taken from a longer public presentation on customer service. Scott McKain uses a taxi driver’s behavior to explain excellent customer service.
The original description of the video is below:
Business leader and #1 bestselling author Scott McKain speaks to a national sales audience of a top retailer and shares insights gleaned from an experience with a one-of-a-kind cab driver, “Taxi Terry.”
For more on difficult customer check out The Defusing Hostile Customers Workbook.
