Another Contributor to Problems Dealing With Angry Clientele — That’s You and Your Managers! In your job and in your role as a customer contact, your own motivations and skills are going to vary from day to day. Your mood, your current life situation, your health, and even what you did last night affect your…
Category: From If It Wasn’t For The Customers I’d Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber
Overblown Unreasonable Customer Desires Fed by Companies + Low Expectations = Hair Trigger Customer Behavior
Overblown Unreasonable Customer Desires Fed by Companies + Low Expectations = Hair Trigger Customer Behavior One thing that has changed over the years is that customers want more from companies. For example, twenty five years ago it would be unheard of (and laughable) if a customer tried to return something to a Gumby’s Hardware Store…
Lip Service To Customer Service + Lack of Investment = Frustrated Customers
Lip Service To Customer Service + Lack of Investment = Frustrated Customers No doubt you’ve heard the litany repeated over and over again. It’s all about customer service. You have to amaze the customer. You need to be faster than a speeding bullet. Go above and beyond the call of duty. You’ve heard many of…
Chapter II – Understanding Hostile and Angry Customer Behavior: Why They Do What
Chapter II – Understanding Hostile and Angry Customer Behavior: Why They Do What Think about some the difficult customers you have encountered.. What did they look like? What did they do? What unpleasant things did they say? Here is an important question. What percentage of nasty customers you face are nasty ALL the time, to…
What Do Hostile, Angry Customer Interactions Look Like?
What Do Hostile, Angry Customer Interactions Look Like? This is an excerpt from If It Wasn’t For The Customers, I’d Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As A Cucumber. In this book excerpt we describe what angry customer interactions are like. The first step…