Customer Service Zone

Developing Customer Service Skills For 30+ Years

What’s the relationship between “internal customer service” and customer service to paying customers?

How is service to internal customers tied to our ability to provide service to our paying customers? What’s the relationship between “internal customer service” and customer service to paying customers? Excellent customer service is a result of a number of things, many of which are…

Improve your service by focusing on employees, not customers

It may seem counter-intuitive to focus on your employees if you want to improve your customer service. Make Your Customer Number Two¬†By Michael Donell Brown Comment: The customer service experts talk about making companies “customer-centric”, or “the customer should be the number one priority”. This…

Are colleagues customers? Internal Customers

Colleagues as customers: Importance of understanding internal relationships By Dr. Monica Burns-Capers, Ph.D. Editor’s Note: While the sentiment expressed in this article is a good one — making sure one treats one’s colleagues in ways that promou ote effective work, there is the question of…

Learn To Succeed With Difficult Customers

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