How is service to internal customers tied to our ability to provide service to our paying customers? What’s the relationship between “internal customer service” and customer service to paying customers? Excellent customer service is a result of a number of things, many of which are…
It may seem counter-intuitive to focus on your employees if you want to improve your customer service. Make Your Customer Number Two By Michael Donell Brown Comment: The customer service experts talk about making companies “customer-centric”, or “the customer should be the number one priority”. This…
Colleagues as customers: Importance of understanding internal relationships By Dr. Monica Burns-Capers, Ph.D. Editor’s Note: While the sentiment expressed in this article is a good one — making sure one treats one’s colleagues in ways that promou ote effective work, there is the question of…
