Psychologically, What Do Irate Customers Need To Calm Down?

Understanding Consumer Behavior Helps Us Know How To Defuse Irate Customers

The more you understand the psychology of angry people, the better you will be in dealing with the anger.

In this video, part 7 of our series on angry consumers, we look at some of the things angry people need from you to calm down, start listening, and interact with you in more constructive ways.