More Resources: The Power of Customer Communities And Forums Plus Making Them Work

Online customer forums and communities are exceedingly powerful tools for building customer loyalty and increasing the long term return on investment (or lifetime value) of each customer. They are also often misused and neglected because it takes a commitment of time to keep them under…

Building A Customer Community For Small Business

Customer Communities Can Be Great For Supporting Customer, Or Really, Really Anger Provoking Over the last decade more and more companies have launched online communities, because of the cost savings, particularly if you can get customers to help each other and answer each other’s questions….