Developing Customer Service Skills For 30+ Years
Customer service IS broken and it’s in the interests of companies to keep it broken! Is Customer Service Broken? Q: Robert, do you feel that customer service, generally speaking, is broken? Robert: That may not be the best question to ask, since it’s kind of…
Tom Murrell’s “Secrets of Email Marketing” This is a short (one and a half minutes long) video stressing the importance of customer retention — turning a customer into a client. Some interesting statistics are presented to demonstrate the bottom line advantage to retaining a customer. Almost incidental, considering…
Instant Repeat Business by Brad Sugars The author ‘ provides a three minute synopsis of his book ‘Instant Repeat Business. This is a book designed to help you grow your bottom line. So, although the title words ‘repeat business’ may seem to represent the quest for keeping customers,…
The Customer is Always Right? In this three minute video a young man discusses his observations about difficult and irrational customers and how they are often rewarded for their very hostile and disturbing behaviors. See if you think that the customers’ behaviors justified how they were treated by…
