What Common Mistakes Are Made When Choosing Customer Service Metrics?

What Common Mistakes Are Made When Choosing Customer Service Metrics? There’s a wide range of metrics of factors that can be measured to determine customer service quality. Unfortunately, many companies actually choose the wrong ones to measure, or make some logical errors, rendering the data…

Should Small Businesses Use Customer Metrics?

Keep It Simple, Actionable For Small Businesses The Key To Using Customer Metrics How Should Small Businesses Collect And Use Customer Related Metrics? Small business rarely have the technology, resources or money to use complex methods for evaluating their customer service. That’s not a problem,…

What Common Mistakes Are Made When Choosing Customer Service Metrics?

Where companies go wrong when trying to measure the quality of customer service What Common Mistakes Are Made When Choosing Customer Service Metrics? There’s a wide range of metrics of factors that can be measured to determine customer service quality. Unfortunately, many companies actually choose…

Is It Possible To Measure or Assess Excellent Customer Service?

Customer service metrics can be incredibly misleading and lead to poor business decisions Is It Possible To Measure or Assess Excellent Customer Service? Excellent customer service (or its opposite, poor customer service) is so important to companies in today’s competitive world that it’s important to…

Can measuring the wrong things guarantee a broken customer service culture?

Choosing the wrong customer service metrics can destroy a customer centric culture or prevent it from developing Can measuring the wrong things guarantee a broken customer service culture? One way companies send a message about the value of customer service to employees is through what…