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Developing Customer Service Skills For 30+ Years

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Category: Videos-Customer Related

Some people prefer to get their information via videos, so we’ve created a section of hand picked videos on various aspects of customer service, customer experience, and other related topics.

You can watch the videos onsite, or if you prefer you can watch them on YouTube.

Microsoft CRM Video – What can it do for you?

by Robert Bacal     Leave a Comment on Microsoft CRM Video – What can it do for you?

Microsoft CRM – What can it do for you? A 3 minute clip on the benefits that Microsoft can bring to a company. Obviously a promotional video, but we’ve included it here to provide a very brief overview for those new to CRM, and who…

Continue Reading… Microsoft CRM Video – What can it do for you?

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Recent Posts

  • Video 8a: Angry Customer Video: Understanding WHY Telephone Silence Works
  • Video 8: Learn How To Get An Angry Telephone Caller To Stop Ranting
  • Video 7: Psychology of Customer Anger
  • Angry Customer Video 5: Defuse early
  • Video 3: What’s in it for me, the customer service rep., to learn defusing skills

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