Delighting Customers/Exceptional Customer Service Critical? Nope. Myth! Delighting customers is a path that will only work for less than 2% of companies, or even less depending on niche. You aren’t Zappos. You can’t ever be Zappos, so don’t try. The really uncommon customer service idea…
Social Media Has Not Improved Customer Service Quality Customer Service and Social Media – Myths and Myth Steps The patient was injured in a very severe auto accident, and lay, sedated, on the gurney in the operating room. Dr. Schmidt gazed down at the ashen…
By Joe Love Summary: You may not be in complete agreement that the customer service “myths” in this article are, in fact, myths, but it’s thought provoking. Covers the quality myth, the complaint myth, and the quick fix myth. At one time or another, all of us…
